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Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows
Damaged or incomplete installation of Photoshop Elements can cause system errors. Remove the application and then reinstall it from the Desktop. Resolve issues that prevent Premiere Elements and Photoshop Elements from launching on Windows
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Installation issues can be caused by many factors, including conflicting startup items, incorrect data in the Windows registry, and hardware conflicts. Follow the troubleshooting steps below to clear up many types of installation issues, including the following:. Note: For issues related to serial numbers, see Find your serial number.
Important: Some of the procedures in this document initiate a User Account Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, you cannot continue with that troubleshooting step.
To install Photoshop Elements or Premiere Elements, your system has to meet or exceed the system requirements. Move all personal files for example, images, videos, or third-party plug-ins from the Photoshop Elements, Premiere Elements, and Elements Organizer folders and their subfolders to backup folders for safe keeping.
Note: The procedures in this document are based on the default Windows interface. If your interface is customized, some procedures vary. If you’re viewing by icons, click Programs and Features. Follow the onscreen instructions to remove the app. When uninstall is complete, close the Control Panel and return to the hard drive location where the app was originally installed. Delete these folders if the installer did not delete them : Photoshop Elements or Premiere Elements, and Elements Organizer.
Gently wipe the bottom of the CD from the center outward with a soft, lint-free cloth. If it can’t, examine the CD caddy or loading tray for dirt, and clean it with a lint-free cloth. Some system components—for example, device drivers and virus protection utilities—conflict with the installer.
They can cause an incomplete or failed installation. To prevent these conflicts, install from the desktop. Note: Some of these procedures require locating hidden files and hidden folders, or finding files by their full filenames, including extensions such as, Setup. By default, Windows Explorer doesn’t show hidden files, hidden folders, and recognizable filename extensions.
For help, see Show hidden files, folders, filename extensions. See Install current Windows service packs and other updates for details. If the tasks in the previous section don’t solve the problem, try the following intermediate troubleshooting tasks.
Device drivers and software that loads automatically with Windows can conflict with the Elements installer and cause problems in installation. Software that loads automatically includes screen savers and virus protection utilities. In a simplified mode, nonstandard device drivers and startup software are disabled. Choose Start, type msconfig in the Search text box, and press Enter.
For Windows 8, right-click the Start button and choose Search. On the Startup tab, click Disable all. Windows 8 does not have a disable-all option; instead disable each item individually. Double-click the Setup or Setup. Then follow the onscreen instructions. On the General tab, choose Normal startup , click OK , and restart the computer. Note: If reinstalling in a simplified mode doesn’t help, try installing and running on a different computer or on a different hard drive.
The security settings in Windows 7, 8, 10, and Vista sometimes prevent applications from writing to protected file locations or registry keys. Setting the installer to run as an administrator bypasses the security settings and allows it to write to the protected areas. Create a folder at the root level of the hard drive.
Create a user account that has the same permissions as the account that you use when the problem occurs. The Elements Organizer generates a log of the steps it processes when launching. By examining this log, you could discover the cause of the application failing to launch. The log file is called Log. If the tasks in the previous section don’t resolve the problem, then you can sometimes resolve the problem by repairing Windows XP and reinstalling Photoshop Elements. Finally, try determining if hardware is conflicting with Photoshop Elements.
Disclaimer : Adobe doesn’t support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you can void the warranty for your computer. Note : Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices. Codecs that are incompatible with your operating system or applications can cause startup and playback issues.
Troubleshoot codec problems by removing recently installed codecs or by temporarily disabling one codec at a time and attempting to re-create the problem. Note: Removing a codec can cause some video or audio files to become unreadable, or can cause some applications to stop working.
Use caution when removing codecs. If you are not certain which codecs to keep on your system, then contact Adobe Technical Support for additional assistance. To temporarily disable a video or audio codec, see Temporarily disable a codec Windows XP.
See Reduce the number of active fonts Windows XP. See Set the virtual memory paging file to the default size Windows XP. See Repair and defragment hard disks Windows XP. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.
Perform this procedure particularly if you upgraded to Windows XP from an earlier edition of Windows. Legal Notices Online Privacy Policy. Troubleshoot system errors, freezes, and crashes in Photoshop Elements Search. Go to Photoshop Elements User Guide. Last updated on Also Applies to Photoshop Elements.
The following are some symptoms of system errors: A blank or flickering dialog box A frozen cursor or screen A blue screen An unexpected restart An error message To correct these problems, perform the numbered tasks that follow. Back up your files. Check system requirements.
Beginning troubleshooting. Install the latest version of Photoshop Elements. Install current OS service packs and other updates. On Macintosh, select Software Updates from the Apple menu. Re-create the Elements Organizer preferences file.
Rename psa. Retry launching Elements Organizer. Run the Elements Organizer while no other applications run in the background. Change the system default printer. Then do one of the following: If the problem still occurs, then a printer driver is not the cause of the problem. Restore the previous default printer and proceed to Step 6. If the problem no longer occurs, then install or reinstall the latest version of the driver for the previous default printer.
Go to the printer manufacturer’s website to download the latest driver. Once you have installed the latest driver, open Printers And Faxes in the Control Panel and restore that printer as the default printer. Then try again to re-create the problem in the Elements Organizer. If the problem returns, then set the default printer back to the different printer or virtual PostScript printer that you chose in the steps above.
Then, when you want to print to your actual preferred printer from the Elements Organizer, choose that printer in the Print Photos dialog. Troubleshoot third-party plug-ins. To identify and address conflicting plug-ins:. Move one third-party plug-in back to the Elements Organizer plug-ins folder. Restart the Elements Organizer, and try to re-create the problem.
Try the latest Photoshop Elements Explore Elements product suite. Legal Notices Online Privacy Policy. Download Adobe Photoshop Elements , Search. Go to Photoshop Elements User Guide. Last updated on Also Applies to Photoshop Elements. Download installers of Adobe Photoshop Elements and Read before you download. You can use the installer files to install Photoshop Elements on your computer and then use it as full or trial version.
You need your Photoshop Elements serial number to use the full version of the product. Need help finding your serial number? Sign in to My Adobe to find serial numbers for registered products.
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To correct these problems, perform the numbered tasks that follow. For best photoehop, perform the tasks in the order listed. Record the tasks you perform and the results of each, including errors and other problems. If you later contact Adobe Technical Support, this information can help the support staff resolve photodhop problem.
Important: The troubleshooting tasks reflect the downlowd interface of Windows. Additionally, the tasks reflect the Classic View of the Control Panel. These buttons are photohsop the Control Panel navigation bar on the left side of the window.
Before performing any of these tasks, back up all personal files for example, Photoshop or InDesign files workinf created. Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer can make the problem worse. If you worjing not find a solution to your problem, try the product-specific solutions. Note: Some of these procedures haz you to locate hidden files or hidden folders.
By default, Windows Pphotoshop doesn’t show hidden files, hidden folders, and filename extensions that it recognizes. Make sure that adobe photoshop elements 10 has stopped working free download system meets the minimum requirements adoe the software. For the most up-to-date system requirement information, search the knowledgebase for “system requirements” and the product name.
The latest version of the Adobe software could be more compatible with the operating system and drivers. Before you install an update or upgrade, make sure that the system meets the requirements. For photoehop latest product updates and upgrades, visit Adobe – Downloads.
An upgrade can solve sownload wider range of problems than a free update. Install any free updates before trying worklng rest of the tasks in this document. Complete the tasks listed here before you consider purchasing an upgrade. See Install current Windows service packs and other updates.
Re-create the Adobe application preferences file to eliminate problems that a damaged preferences file can cause. Stpped items and services can cause system errors or freezes when running concurrently with the Elements Organizer. Startup items workingg automatically with Windows and services are worikng programs that support other programs. To determine whether a startup item or service is conflicting with the Organizer, disable all startup items and non-essential services before you start the Organizer.
An incompatible printer driver can cause system errors. To determine if the driver for the current default printer is causing the problem in the Elements Organizer, change the default printer.
See Change the system default printer. Once you have changed the default printer, try to re-create the problem in the Organizer. Then do one of the following:.
If the problem recurs, then move the plug-ins back into the Elements Organizer plug-ins folder and proceed to Intermediate Troubleshooting. If the problem doesn’t recur, then identify and address conflicting plug-ins.
If the tasks in the previous section don’t solve the problem, then do the following intermediate troubleshooting tasks. The Elements Organizer stores information about your photos and other основываясь на этих данных files in catalog files. Damage in the current catalog file or one of its support files causes some system errors and freezes. For instructions on troubleshooting catalog files, see Troubleshoot catalog issues Organizer Elements 6 and later.
Windows and applications store working data in temporary. Excessive or outdated temporary files can interfere with performance of Windows or applications. An outdated version of Apple QuickTime or a damaged QuickTime file can prevent the Elements Organizer from adobe photoshop elements 10 has stopped working free download or operating correctly. To update Adobe photoshop elements 10 has stopped working free download, install the current version available from the Apple website.
Disable these plug-ins to identify problems related to your computer’s processor. Once you have disabled the plug-ins, start the Elements 7 Organizer and try to re-create the problem. Damaged or incomplete installation of Photoshop Elements can cause system errors.
Downlload the application and then reinstall it from the Desktop while start-up items and nonessential services are disabled. To disable startup items and nonessential services, see the instructions in Task 4 of this document. Many video card manufacturers frequently update their software drivers. If you haven’t recently updated the video card driver, then contact the video card sgopped for an updated driver. Or, download one from the manufacturer’s website. To determine the manufacturer of a video card, view the card’s properties in Device Manager.
Many display card manufacturers frequently update their software drivers. If you woorking recently adobe photoshop elements 10 has stopped working free download the display card driver, then contact the card manufacturer for an updated driver.
To determine the manufacturer of the card, view the card’s properties in Device Manager. Create a photowhop account that has the same permissions as the account you use stoppfd the problem occurs, or create a local administrator account. Try to re-create the problem while you are logged in to the new account. For information on setting wroking a user account, see “To create a new adobe photoshop elements 10 has stopped working free download account” in Windows Help And Support, or contact your network administrator.
If the problem does not recur when you are logged on to the new account, then the original user account could be damaged. The Elements Organizer generates a log of the steps it processes when launching. By examining this log, you could discover the cause of the application failing to launch.
The log file is called Log. If the tasks in the previous section don’t resolve the problem, then you can sometimes resolve the problem by repairing Windows XP and reinstalling Photoshop Elements. Finally, try determining if hardware is conflicting with Photoshop Elements. Disclaimer : Adobe doesn’t support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an phoroshop reseller.
If you troubleshoot hardware problems yourself, then you can void the warranty for your computer. Note : Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices. Codecs that are incompatible with your operating system or applications can cause startup and playback issues.
Troubleshoot codec problems by removing recently installed codecs or by temporarily disabling one codec at a time and attempting to re-create the problem. Note: Removing a codec can cause some downnload or audio files woking become unreadable, or can cause some applications to stop working.
Use caution when removing codecs. If you are not certain which codecs to keep elejents your system, then contact Adobe Technical Support for additional assistance. To temporarily disable a video or audio codec, see Temporarily disable a codec Windows XP.
See Reduce the number of active fonts Windows XP. See Set the virtual memory paging file to the default size Windows XP. See Repair and defragment hard disks Windows XP. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software. Perform this procedure particularly if you upgraded to Windows XP from an earlier edition of Windows.
Legal Notices Online Privacy Policy. Troubleshoot system errors, freezes, and crashes in Photoshop Elements Search. Go to Photoshop Посмотреть еще User Guide. Last adobe photoshop elements 10 has stopped working free download on Also Applies to Photoshop Elements. The following are some symptoms of system errors: A blank or flickering dialog box A frozen cursor or screen A blue screen An unexpected restart An error message To correct these problems, perform the numbered tasks that follow.
Back up your files. Check system requirements. Ссылка на продолжение troubleshooting. Install the latest version of Photoshop Elements. Install current OS service packs and other updates.
On Macintosh, select Software Updates from the Apple menu. Re-create the Elements Organizer preferences file. Rename psa. Retry launching Elements Organizer. Run узнать больше здесь Elements Organizer while no other applications run in the background. Change the system default printer. Then do one of the following: If the problem still occurs, then a phootshop driver is not the cause of the problem. Restore the previous default printer and proceed to Step 6.
If the problem no longer occurs, then install or reinstall the latest version of the driver phofoshop the previous default printer. Go to the printer manufacturer’s website to download the latest driver.
Once you have installed the latest driver, open Printers Adobe photoshop elements 10 has stopped working free download Faxes in the Control Panel and restore that printer as the default printer.